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September 21, 2021
Question

hi, how do I transfer a license to different accounts, on the same pc?

  • September 21, 2021
  • 2 replies
  • 4418 views

hi, how do I transfer a license to different accounts, on the same pc?

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 21, 2021

    Your Creative Cloud subscription is log-in specific. 

     

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer with appropriate computer user password.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with that user's Adobe ID and password.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    September 21, 2021

    CS6 or CS5

    Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
    -you may NOT sell or transfer an Education serial number

     

    As far as I know, a subscription does not transfer... but ask support

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730