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Truck808
Participating Frequently
August 6, 2014
Question

High resolution color on PDFs look bad

  • August 6, 2014
  • 5 replies
  • 1064 views

When I upload a high resolution PDF to Creative Cloud Files, the color looks off.

Low resolution versions look fine.

Is anyone else experiencing this?

Robert

This topic has been closed for replies.

5 replies

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Evan Deerfield
Participant
September 8, 2014

This STILL hasn't been fixed. It's causing a lot of problems in my approval workflow as my clients see the over saturated/innaccurate color in the preview and are thinking that it's correct.

A perfect example is http://adobe.ly/1pIeGwT

If you look at it in the browser it's over saturated and the color is shifted. If you download the PDF the colors are correct.

This needs to be fixed ASAP, it's been over a month.

    E
    Adobe Employee
    Elba Sobrino
    Adobe Employee
    September 30, 2014

    Hi All,

    This issue should now be resolved.  Please re-upload the affected PDFs to confirm that the colors now look as expected.

    Sorry for the long delay in fixing this issue.

    Thanks,
    Elba

    visualspring
    visualspring
    Participant
    August 25, 2014

    I am also having this issue, and look forward to its resolution.  I'm glad to see I'm not the only person experiencing this issue, as my hours spent on the telephone with tech support last week were not productive. 

    Thanks,

    Angela

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      Truck808Author
      Participating Frequently
      August 14, 2014

      Hi Elba.

      Has there been any progress on sorting this thing out?

      The problem still persists and file sharing is unusable for me if the preview colors aren't close to accurate.

      Let me know - Thanks, Robert

        E
        Adobe Employee
        Elba Sobrino
        Adobe Employee
        August 14, 2014

        Hi Robert,

        The investigation is still ongoing. They are close to identifying the root cause. Hopefully a fix will be coming soon.

        I'll update this thread when a fix is released.

        Thanks,
        Elba

          R
          raphaelbonelli
          Participant
          August 7, 2014

          I have the same problem since this week.

          The link below will go to a folder in my CC where i have two PDF files, that as exactly the same file, but one was uploaded some time ago, and the other one was uploaded this week. There is possible to see the difference.

          Adobe Creative Cloud

          Thanks.

            E
            Evan Deerfield
            Participant
            August 6, 2014

            Yeah, something has changed in the way previews are being built. PDFs created from the same file a few weeks back look OK, but now the colors are way more saturated and shifted. If I download the actual PDF, the colors look right, so it's just the preview within the cloud.

            It shouldn't change…don't know what Adobe has changed, but it doesn't seem to matter what the color profiles are or anything else about the way the PDF is created.

              E
              Adobe Employee
              Elba Sobrino
              Adobe Employee
              August 6, 2014

              Robert and Evan,

              Could one of you please privately send me a high-res PDF that exhibits this issue?  We can then look into what has caused this change.

              Thanks,
              Elba

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                Truck808Author
                Participating Frequently
                August 7, 2014

                Hi Elba,

                I just sent you a link to a file.

                Thank you.

                Robert

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