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Question

High Sierra No Longer Supported

Forum|Forum|5 years ago
November 22, 2020
5 replies
487 views

Hello All, I have a mid-2011 iMac which has been updated to its last os, which is High Sierra 10.13.6. Since this is no longer supported by Adobe, what can I do? (Aside from buying a brand new computer right this instant.)

Priority-wise, what should I do right now with regards to my files and their integrity? I thought I had until November 30, 2020, but CC will not update almost most of the programs that I use heavily.

Any assistance and/or ideas would be appreciated.

Jana Faith

This topic has been closed for replies.

Nancy OShea

Community Expert

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

If you can't upgrade to a supported OS, you're stuck on old apps until you get better equipment.

Adobe is focusing on modern platforms and expects users to have the latest -- no more than 2 versions back. High Sierra is now a full 4 versions away from Monterey.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

i think the 2020 cc versions are compatible with your os. you can double check here, https://helpx.adobe.com/creative-cloud/system-requirements.html

if that's true, you'll need to contact adobe support to get the download links:

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

M

Mick5CE4

Participant

Thanks for ansering my question.....i can download creative cloud app but lightroom and photoshop do not work and it just says incompatible

......

John T Smith

Community Expert

Make sure you turn automatic cloud updates OFF so you don't have an update download that you can't use, and which might disable what you already have

Peru Bob

Community Expert

Use the old versions that work now for you.

M

Mick5CE4

Participant

creative cloud will not give me this choice it just says incompatible then update your computer......

John T Smith

Community Expert

I do not know how far back this process will go, but try...
Direct Download Links https://prodesigntools.com/tag/ddl MAY help
-you MUST do what it says in Note: Very Important Instructions
-https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
-the prodesign links go directly to Adobe's file server, so this process will
--only work until Adobe completely removes the old version(s) from the server
.
IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum.

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