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Søren Langkilde Madsen
Known Participant
December 10, 2013
Question

How come file sync to CC fails again and again and ...

  • December 10, 2013
  • 2 replies
  • 481 views

Again and again ... the file sync to CC fails

Again to day - I have trouble with file sync to CC is about

It is about every week since this summer that this file sync does not work.

I have tried to get an answer - but have not got any. It seems that everybody just accept that this thing does not work

Can you help med - Please !

To save time:

I have sufficient bandwidth
Every other application using network connection works (ftp, htttp etc)

It is pure plain and simple filenames (eg abc.pdf), it is simple pdf files, it is small sizes (like eg 5-6mb)

For every uploading of eg 10 files, only about 6-8 succeed. The

This topic has been closed for replies.

2 replies

wharress
wharress
Participating Frequently
April 1, 2015

Hi,

I am sorry you are having issues with file sync, Could you please send me your log files.

The logs are located at


Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

R
RSDTerry
Participant
March 31, 2015

Yes, this is driving me nuts, too. An answer would be helpful.

wharress
wharress
Participating Frequently
April 2, 2015

Hi Terry,

I just looked over your logs, and they are a lot of network errors in there, I would suggest you start with testing your network connection to Creative Cloud, something is stopping you from connecting for some reason.

20150401-084035.331: Warning: [GUDE]: Request Failed. ErrorCode: 32 message: Network Error. (NSPOSIXErrorDomain 61) Connection refused. Connection refused. 20150401-084036.708: ACCController::handleTermErr: network error unable to connect to server

How are you connecting to the internet?, looks like your machine has some issues.

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