How difficult
I started my billing support chat at 1:36pm from where I live... went in circles with the ridiculous AI bot as usual because AI doesn't like clients actually speaking to real people. I finally get an agent on the chat that clearly skipped typing class... and she's unable to call me 'for some reason' but 15-20 minutes later she can... that was established at 1:54PM after watching her type ... with nothing more than an intro she likely copied and pasted into the chat window... by 2:04PM after asking if she can escalte this she replies that a manager will contact me in 1 hour... honest to gawd when the hell did the computer industry fall apart like this? I'm SO glad I don't have to admit I'm any part of this foolishness after serving my 3 decades...
I'm speechless...
