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M
MtlPhotographer
Participant
December 12, 2020
Question

How do I contact Adobe support to speak to a PERSON??????

  • December 12, 2020
  • 2 replies
  • 315 views

Can someone please provide a link where I can chat with a live person at Adobe?? I tried the "Contact Adobe Customer Care" link, which brings me to a nice page with all kinds of stuff I don't need and STILL not way to actually access chat.... While going in circles, I finally found this link: https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other which offers the option to "sign in to contact us", BUT I AM ALREAY SIGNED IN!! It's like Adobe is deliberately making it impossible to connect to support. Can anyone help?? I have a corrupt LR catalog that I need to recover and, of course, the Adobe help page for the issue says to "contact support" and links me to the Customer Care page that has NO WAY to contact support. I think my brain is about to explode.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 12, 2020

1. Use another device with a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!  Real Adobe staff will never reach out by Outlook, Gmail, Yahoo or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 12, 2020

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

If you want to post in that forum to ask for help for other users, start at https://community.adobe.com/

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