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Participant
October 28, 2022
Question

How do i delete second account

  • October 28, 2022
  • 1 reply
  • 172 views

I have for some reason two acoounts; my personal and second business account, I would like to cancel my second account, because i get billed for both of them, and im using only one of them. There's no option to delete or modify my second account. 

 

Who i should contact and how? There's no service number for Finland.

 

Please help, it's not cool to pay for two accounts, when i only need one.

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1 reply

Community Expert
October 28, 2022

Hi @Albert25361214x83p,

Deleting and cancellation are two different things. I think you more mean about cancellation to stop the charges. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan