Skip to main content
A
Andrea27854345ig6f
Participant
January 9, 2023
Question

How do I download images I previously uploaded to an old Adobe Portfolio?

  • January 9, 2023
  • 2 replies
  • 7196 views

I previously had access to Adobe services through my university, and created an Adobe Portfolio with my university account. Since graduating, I realized my institution doesn't allow the transfer of my university account to my new personal account. My computer died last year before I had a chance to back up all of my files stored there, and now the only copy of some of these files is on my old university portfolio site. Because I just graduated, the site is due to be deleted soon, but I really need to be able to download/access some of these files! I know things from Adobe Portfolios aren't stored in the Adobe Cloud, but where are they/can I access them to download?

 

 

      2 replies

      J
      jbrianne
      Participant
      February 17, 2024

      I also need to know how to do this and these answers are soo unhelpful

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 17, 2024

        @jbrianne 

         

        resubscribe to access your portfolio account, if none of the previous info helps you.

         

        or 

        What happens when you cancel your Creative Cloud plan: 

        In order to publish and keep your site published, you need to have a paid and active Creative Cloud plan. When you cancel your plan:

        • Your site goes into grace period mode – this keeps your site live for 14 days after the cancellation has occurred. 
        • After 14 days, your site comes offline but can still be accessed via the Editor at portfolio.adobe.com where you can continue to edit your site and republish it in the future
        J
        Jodie Kelley Highline
        Participant
        April 17, 2024

        If there was a downvote I could click on the answers here, I'd click on it. SMH

         

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          January 9, 2023

          visit your site and download (right click>download) the images.

           

          in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

           

          p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

           

          <moved from using the community>

            A
            Andrea27854345ig6fAuthor
            Participant
            January 9, 2023

            I can't edit my site anymore, so the right click does nothing on my images. It's a view-only site at the moment, and I think when I built it I specifically chose to now allow photo downloads (hindsight shows that may not have been in my best interest). Any other ideas? I've tried finding a way to get direct Adobe support, but I can't find a method to contact because I don't see my problem listed in any of their contact "topics"

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            January 9, 2023

            you don't need to edit it.  just visit it.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices