How do i download my files from creative cloud now I've swapped memberships?

Forum|Forum|11 years ago
June 10, 2014
1 reply
415 views

I used to have an individual Cloud membership, during which I uploaded 9.6GB of my files. I then swapped my membership to a team membership which I am primary Admin for, now when I go to files I cant see any of them but on the drop down menu on the top right it says 9.6GB/100GB. Any ideas how I can see my files again? Thanks

File sync

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David__B

Adobe Employee

Hi Caroline,

Do you still have the files in the local Creative Cloud files folder? Did you use the same email address for both memberships?

Thanks,
- Dave

Caroline CoombsAuthor

Participant

Hi David

No, I don't still have the files in the local folder as they where uploaded from a computer in a different office that I no longer have access to.

Yes, I used the same email address for both memberships.

Thanks

David__B

Adobe Employee

Hi Caroline,

I got feedback from engineering that the storage shown and access to your files should be fixed now. Please let us know if you are still having difficulties.

Thanks,
- Dave

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