How do I get my Creative Cloud Sync folders back on my PC?

Forum|Forum|11 months ago
February 10, 2025
1 reply
1388 views

I just got a new laptop and am having issues getting the sync folders back on there. On my old laptop, I had a folder in windows explorer call "Creative Cloud Files" that would sync everything to CC.

Just reinstalled it on the new machine and cannot for the life of me figure out where to enable it. The website says to click on the sync icon then chose settings, but mine doesn't have this option all all. Just a line about Libraries syncing.

File sync

Correct answer kglad

you need to manually transfer the files because the cc sync folder was disabled.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

kglad

Correct answer

Community Expert

you need to manually transfer the files because the cc sync folder was disabled.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

E

Exciting_Journey5FFB

Participant

What do you mean, by "was disabled"? I can´t find the folder on my PC and I need it, because I have important files in it

E

Exciting_Journey5FFB

Participant

Hello, can someone please help me, I need the "Creative Cloud files" folder because I have important files there and I can't access them for a few days. I have no idea how to open this folder and how to get my files. Thanks

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