How do I install Illustrator on iPad with my existing Cloud plan? [was: ACCOUNT AND PAYMENT]

Question

I've subscribe a plan where on my plan says adobe Illustrator is both on ipad and iMac but why do I need to pay more on my ipad as I check there's two subscriptions plans on my account. How can I install illustrator on ipad with the existing plan that I've paid for the plans that has both apps?

Manan Joshi · Answer

You need to login using the AdobeID that has the subscription and it should work. See the following article for instructions

https://helpx.adobe.com/illustrator/using/ipad-faqs.html

If you still face issues I recommend that you contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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