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Kingdomflow
Participant
Oct 29, 2015 5:34 PM UTC
Answered

How do I recover an asset I deleted in the creative cloud library?

I was cleaning up my library assets and deleted an asset that I still need. Is there a way to recover/undelete/restore that asset? In this case it was a brush.

Thank you community.

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    pduthie
    pduthieCorrect answer
    Participating Frequently
    May 8, 2017 10:25 AM UTC

    I totally agree. I'm new to creative cloud, and have been pasting smart objects into photoshop, not even noticing the 'link' checkbox. Then I see all these files in a library that I think I don't need, because they just look like replication, so I delete them, and then I discover that I do need them and tire's no way to recover those files.

    So many wasted hours, really frustrating!


    It may be worth noting on this thread (as it's the top result on Google) that deleted assets are now recoverable from the web interface here: https://assets.adobe.com/assets/libraries?filter=archive. So no more headaches!

    View reply

    21 replies

    realistic_Mountain16B8
    Participant
    Sep 30, 2019 9:55 AM UTC

    recover/undelete/restore

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    k.ellis
    Participant
    May 16, 2018 3:26 PM UTC

    I have just deleted what I thought was a colour palette I had created in Adobe Color CC however it deleted my entire library. Is there anyway to recover? There is nothing in the 'Archive' folder. This is crazy!!

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      CoffeeBreath
      Participating Frequently
      Mar 11, 2022 4:07 PM UTC

      It's now 2022 - is there a solution for this? An entire library of assets is now gone - and there is no way to restore it? Why collaborate at all if one person can accidentally wipe out years of work with two clicks?

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      V Fern
      Participant
      Jul 7, 2022 2:02 PM UTC

      have you found a solution for this yet?

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      da_houdini
      da_houdini
      Participant
      Apr 1, 2018 2:38 AM UTC

      this should REALLY BE INCLUDED with the current offering, especially for paying customers who rely on the cloud service and are paying a premium to use the Adobe Cloud and the affiliated applications

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      Houdini
      danivachon
      Participant
      Dec 8, 2016 7:04 PM UTC

      For those who are angry, did you know that placing linked assets from your library is optional? I've found the smartest workflow is to place copies of the assets into your work file. If you place a linked asset, you must be connected to the internet for it to work, not to mention the issue of if you deleted assets messing your file up. At least if you've got copies in your document, you can very easily add them back to your library as needed.

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      rogerc81
      rogerc81
      Participating Frequently
      Dec 8, 2016 7:30 PM UTC

      It's not that it's optional, it's that Adobe created a new system that interrupted existing workflows without explicit explanation to how it'll affect a user. It was a tiny checkbox upon opening a file that completely changed where your links were being stored, a system and workflow that designers had been using for over 10 years. Having a software that subtly decides to change where you believe you're files are being stored without explicit explanation. The amount of professionals that lost work is proof of this.

      I now "embed all linked" in the layers menu before handing off to another designer. And I don't store anything in the cloud anymore.

      That doesn't mean I didn't lose hours of work first or knew that Adobe was not storing these files on my computer like it always had before. There are many work arounds I've learned but the fact that many of us lost a lot of work and time means it was a poor implementation, poor u/i and Adobe overstepped it's boundaries when it decided on a whim to take my files of my computer, put them in the cloud and not have a backup or restore option ready.

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      danivachon
      Participant
      Dec 8, 2016 7:41 PM UTC

      I understand your points.

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      skillful_Cosmos0D4C
      skillful_Cosmos0D4C
      Participant
      Nov 3, 2016 4:51 PM UTC

      Guys, I just lost months of work because i delete accidentally the itens and i want to recover them.

      Please, we need a backup immediately.

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        Adobe Employee
        Mark_E__Shepherd
        Adobe Employee
        Nov 6, 2015 6:54 PM UTC

        At present, we do not provide a way to recover an element once it is deleted from a Creative Cloud Library.

        Regards,

        Mark Shepherd

        CC Libraries Engineering

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        zlazare
        zlazare
        Participating Frequently
        May 9, 2016 8:28 PM UTC

        Can we please fix this soon?

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          Adobe Employee
          Mark_E__Shepherd
          Adobe Employee
          May 9, 2016 9:23 PM UTC

          Hi Zachary, I can't comment on specific features or dates, but I can confirm that the libraries team is aware that this is a pain point for our users and is looking at solutions. For now, I hope you are able to work successfully within the current limitations.

          Regards,

          Mark Shepherd

          CC Libraries Engineering

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          Pattie-F
          Pattie-F
          Legend
          Oct 29, 2015 5:36 PM UTC

          moving the discussion to File Hosting, Syncing, and Collaboration forum

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