Skip to main content
A
authentic_beauty16F6
Participant
July 5, 2015
Answered

How do I sync and search my files on Creative Cloud?

  • July 5, 2015
  • 1 reply
  • 1052 views

I have Creative Cloud on three devices: an iPad Air 2, and iPhone 6 and a MacBook Pro, and I can't figure out how the files I work on are then properly savedto the Cloud and synced on all devices. I can't even search to find a file.

1. If I look into my Creative Cloud assets from within PS Touch on the iPad, or the Creative Cloud app on the same iPad, I don't see the exactly the same files. In other words, the files are not properly synced. Furthermore, if I check Creative Cloud on my Mac, either in my folder or on the Web, I don't see the same files either (that is all the files that are visible on the iPad).

2. How can I search my assets on Creative Cloud, if only to check whether the files are properly saved? The only place that seems to have a search function is the Creative Cloud app on the iPad. I can't search Creative Cloud from within PS Touch on the iPad, and I can't search on the Mac, at least in the Web version on Creative Cloud.

3. I need to be able to save and sync all my important Photoshop Touch files in Creative Cloud, and then I need to be able to search for a specific file in the Cloud, either to work on it or simply to make sure that it is safely saved. If I can't perform these very basic tasks, Creative Cloud is not of great use to me.

Can anybody help, and convince me that Creative Cloud is a serious, useful professional tool and not just a gadget?

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 5, 2015

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

    -https://forums.adobe.com/community/creative_cloud/host_sync

    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html

    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

    -Size Limits https://forums.adobe.com/thread/1488242

    -sync and email link http://forums.adobe.com/thread/1427516?tstart=0

    -Phantom folder problem https://forums.adobe.com/thread/1490445

    -an overview of assets https://assets.adobe.com/files

    -File sharing https://forums.adobe.com/thread/1838790

    A
    authentic_beauty16F6Author
    Participant
    July 5, 2015

    ‌Thank you. I still don't understand why there are so many discrepancies among my assets and why, as a result, I can't be sure if my files are properly saved in Creative Cloud. Unfortunately, there doesn't seem to be any search function available in Creative Cloud either. And that means I can neither easily find a file to work on, nor simply be sure if it is propely uploaded to the Cloud and synced. It seems that the cause of my problem is surprisingly poor software design.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices