How do I uninstall Creative Cloud.

Forum|Forum|5 years ago
November 30, 2020
4 replies
296 views

How do I uninstall Creative Cloud. I have tried opening it from the app but it says file corrupt. When i try and delete it, it says i can't because it is open.

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B

BeeSeaLeez

Participant

lol i need my 43 dallars back too lol

Nancy OShea

Community Expert

lol i need my 43 dallars back too lol

By @BeeSeaLeez

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LOL Are you from Massachusetts?

Refunds are only available to new subscribers who cancel within the 14 day grace period.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Save files and close all apps.

Restart your computer.

Nancy O'Shea— Product User & Community Expert

Ziuu

Known Participant

Something similar happened to me at the beginning a short time after being installed. What I did was uninstall it (following those steps that they already indicated you) and reinstall it again and so far I have not had the same problem; although I usually check the creative cloud from the web version.

Good luck..

John T Smith

Community Expert

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

This does not cancel your subscription

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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