Skip to main content
Participant
February 3, 2016
Question

How do I upload a file larger than 1 gig to adobe cloud storage?

  • February 3, 2016
  • 2 replies
  • 2032 views

Hi, Im trying to upload a 7 gig file to my cloud staorage of which there is 20 gig available.

It says I need creative cloud connection, but that doesnt exist?

Any one had any joy

Thanks

Danny

This topic has been closed for replies.

2 replies

Ken G. Rice
Community Manager
Community Manager
February 4, 2016

Please see Adobe Creative Cloud desktop app: Questions and answers

Is there a file size limit?

With the Creative Cloud desktop application, you can upload files up to 5 GB. If you attempt to upload anything larger, you may see some unexpected errors. With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you may see some unexpected upload failures.

Creative Cloud Connection is the previous name for file syncing. File syncing is now included in the Creative Cloud desktop application. Information and a download link are here https://www.adobe.com/creativecloud/desktop-app.html.

John T Smith
Community Expert
Community Expert
February 3, 2016

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Participant
February 4, 2016

Thanks John