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J
Janelle28921520rcmk
Participating Frequently
May 17, 2023
Answered

HOW DO YOU CANCEL THIS STUPID APP I AM VERY FRUSTRATED

  • May 17, 2023
  • 3 replies
  • 1536 views

HOW DO YOU CANCEL THIS STUPID APP!!! THERE IS NOT CLEAR WAY TO CANCEL.  THE SITE SAYS TO GO TO MANAGE PLAN BUT THERE IS NOT MANAGE PLAN BUTTON.  I WANT OUT NOW!!!!!!!!!!!!!!!!!! SOMEONE, PLEASE HELP ME GET UNSUBSCRIBE FROM THIS APP

This topic has been closed for replies.
Correct answer John T Smith

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

3 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 17, 2023

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

J
Janelle28921520rcmkAuthor
Participating Frequently
May 17, 2023

Thank you 🙏--
<personal info removed-kglad>

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2023

@Janelle28921520rcmk 

 

do not reply by email or remove your signature before sending.  these are public forums.

 

<moved from cc services>

J
Janelle28921520rcmkAuthor
Participating Frequently
May 17, 2023

how do you cancel this stupid app!!! there is not clear way to cancel.  the site says to go to manage plan but there is not manage plan button.  i want out now!!!!!!!!!!!!!!!!!! someone, please help me get unsubscribe from this app

 

<Mod: Removed all caps and inapplicable tokens>

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
May 17, 2023

No need to shout.

Go to the link below.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    J
    Janelle28921520rcmkAuthor
    Participating Frequently
    May 17, 2023

    Oh there is definitely a need to shout. I have been over and over the page
    on this link and followed all the instructions. I don't have a manage your
    account button on my plan. I need to speak with a site administrator or
    customer service. There is no one to help me. I want to cancel because I
    can't afford this site anymore and I have spent 5 hours trying. There is a
    need to shout.

    --
    <personal info removed-kglad>

    J
    Janelle28921520rcmkAuthor
    Participating Frequently
    May 17, 2023

    HOW DO YOU CANCEL THIS STUPID APP!!! THERE IS NOT CLEAR WAY TO CANCEL.  THE SITE SAYS TO GO TO MANAGE PLAN BUT THERE IS NOT MANAGE PLAN BUTTON.  I WANT OUT NOW!!!!!!!!!!!!!!!!!! SOMEONE, PLEASE HELP ME GET UNSUBSCRIBE FROM THIS APP

    thejanebradbury
    Community Expert
    thejanebradburyCommunity Expert
    Community Expert
    May 17, 2023

    Let me see if I can help you and point you in the right direction. 

     

    1.  Have you signed in here https://account.adobe.com/plans.

    2.  If yes, do you see the screen below:

    3.  If you don't see this, try using a different browser or incognito new tab and sign in again to see if that reolves the issue. 

    4.  If that does not help you can contact Adobe Support via this help page. Note you will need to make sure pop-up blockers are disabled so that the chat window can open. 

    5. Another option is to contact AdobeCare on Twitter. Don't put any personal information in the initial tweet, but ask them to hlep cancel your subscription. I have used AdobeCare and they are very helpful. 

     

    I hope that helps. 

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