Participant

How to claim refund?

Forum|Forum|2 days ago
May 23, 2026
3 replies
10 views

Contraté el 14/5/26, Adobe acrobat. Respondiendo a una ventana emergente. decía un mes gratis de prueba y 7 días después me han cobrado automáticamente 69,99€. Les ruego me hagan un reembolso por el mismo valor. Esta mañana, hoy 23/5, ha sido cancelado. Es que solo fue para probarlo. No lo necesito. Esta mañana he visto un correo con el aviso de haber cobrado. Automáticamente lo he cancelado y he llamado al banco. Me han dicho, que primero lo hable con ustedes. No creí que me iban a cobrar antes del mes. Como habran visto, solo lo utilicé un día para probarlo. Gracias Emilia Montávez López

Nancy OShea

Community Expert

Based you what you’ve told us, you appear to be within the 14-day refund period.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

The free trial is for 7 days, not 30 days.

If you cancelled within 14 days of downloading the app, you will receive an automatic refund in approx 10 to 15 business days.

After 14 days, no refunds are sent. And there’s a 50% early termination fee.

These are the TERMS you agreed to when you joined.

https://www.adobe.com/acrobat/free-trial-download.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

refund are automatic if you qualify.

to start, cancel your subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded