How to contact support??

Forum|Forum|3 years ago
May 20, 2022
3 replies
514 views

I am trying to cancel my plan, unable to do so and there is no way to contact any support!

The link that says "Contact Us: real help from real people" just leads me to this site: https://helpx.adobe.com/contact.html?step=CCSN with some generated tutorials that do not work for me.

Every contact page leads me either to that, or to this community forum. WTF Adobe!

"Adobe Help Center" is utterly useless, as there are also just tutorials, user guides, or if I still need another help it suggests to "download and install solutions"!

I very rarely post on community forums, and very rarely I'm angry at something, but the customer support is abysmal. How is it possible it's so hard to contact support? My issue would be solved in no time.

I wasn't able to cancel my plan due to error, was unable to contact anybody, then now Adobe writes me I have to update my payment info. But I am not using the plan anymore, I want to cancel it! I don't want to pay 24EUR more for something I don't want, use, and want to cancel.

Appologies if this it not in the right category, I think this should belong to "Creative Cloud Services", but I am not sure. If there was a way to contact normal support, it would be there instead!

Collaboration

This topic has been closed for replies.

Nancy OShea

Community Expert

You can't cancel online until your payment details are brought up to date. Once you take care of that, you should be able to cancel.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Tarun Saini

Community Manager

Hi there,

We're sorry to hear about your difficulties. I'd recommend reaching out to and working with our support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page:
They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded