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M6h138
M6h138
Participant
Sep 8, 2020 4:08 AM UTC
Question

How to delete all files in Creative Cloud?

I have no files listed anywhere on my account, but it says I'm using 88.9 Gb

 

On the webiste, I have no folders and no files. I checked the deleted items tab. On the Creative Cloud app, I looked at Your Work, and my Cloud Documents, Shared With You, and Deleted. Everything is empty. My Creative Cloud sync folder has been set to a new empty folder on my copmuter.

 

**So, how do I tell Creative Cloud to delete everything so I can have my storage back?**

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5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Sep 8, 2020 1:05 PM UTC

open your cc app.

click your cloud storage icon (1.) and check storage and take a screenshot.  embed it in a reply (using the insert photo icon in the reply header).

click file>open sync folder and take a screenshot showing it's empty.  embed it.

 

 

 

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M6h138
M6h138Author
Participant
Sep 8, 2020 1:36 PM UTC

 

Thank you for the screenshot and quick reply! I have uploaded a screenshot of a 4 things that include the 2 you said to include.

 

If there is a command to "wipe storage," I am totally down for that. Personally, I do not need to hunt down those 88.9 Gb and then delete them. If there is a way to delete all the files that would work for me.

 

Could I just delete my entire account? I've done that but the 88.9 Gb are still there.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Sep 8, 2020 1:48 PM UTC

thank you for that.

 

so, your 88.9gb cc files are elsewhere.  check your lr and spark libraries (even if you don't use lr and spark).

 

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