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Participant
April 19, 2024
Answered

How to disable syncing to the cloud when importing into the mobile app?

  • April 19, 2024
  • 1 reply
  • 1171 views

For desktop, I can disable it with no problems.
However, I can't find any solution for the mobile apps.

Is there a way to disable photo sync for Adobe All apps on all mobile devices?
For the step of importing images into the Adobe app (mobile phone), just this step and the images are already synced. When I open the desktop apps, the images imported from my phone are showing in the cloud in desktop apps.

I want it to not sync to the cloud when importing photos into the mobile app. Please, anyone, give me advices.

This topic has been closed for replies.
Correct answer kglad

i don't know any way to do that.  you can check with adobe support and see if they can help.  update this after contact.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
Community Expert
April 19, 2024

i don't think there's a way to choose what devices you want to sync and those you do not want to sync.  devices that have a cc app with the same adobe id, share syncing.  ie, sign out and uninstall the cc app on devices you do not want to sync.  

Participant
April 20, 2024

Signing out is the only way to stop syncing? There's no way to stop syncing and still sign in?