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Participant
Mar 16, 2023 7:34 PM UTC
Question

How to fix: Files cannot be synced because they are in a view-only collaboration

Can someone please help me with this error? I have about a hundred files shared with me that started showing this error. I have not modified them; I would not even sync them if Adobe allowed me to disable sync of certain folders, but I can't just leave the folder because I do need to access the files every now and then.

 

The "Get Help" link just takes me to this page, which then redirects me to this page, which has zero info about this particular error. Hell, if I could just disable sync all together I would do that, but apparently I can only pause??? 

 

If anyone has had this issue, could you share some way you have either fixed the error, disabled sync of those files, or disabled sync all together?

 

Thank you!!

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4 replies

kglad
Community Expert
Community Expert
Mar 16, 2023 8:52 PM UTC

the owner of the file controls whether their files are shared, and if they are, whether they are read-only.

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Participant
Mar 17, 2023 12:52 PM UTC

Makes sense, but how do I get rid of the error? Can I tell Creative Cloud to discard my changes and stop trying to upload to a read-only folder?

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kglad
Community Expert
Community Expert
Mar 17, 2023 1:00 PM UTC

delete the file locally.

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Participant
Mar 16, 2023 7:36 PM UTC

Can't figure out how to edit my post with this info, but I am using MacOS 12.3.1 and Creative Cloud 5.10.0.573.

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