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GraphicsGeezer
Inspiring
November 28, 2020
Answered

How to know when tech support has hung up on your chat.

  • November 28, 2020
  • 5 replies
  • 652 views

If you see this at the end of a frustrating chat conversatin it means Adobe has hung up on you:  "It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent."

 

I've had the same message from their chat line four times in the past two hours while trying to get help with a silly, insignificant issue. I waited about an hour the first time before trying a new chat.

 

But I did discover one trick. If you don't want to dialog with the silly chat bot, just respond with the word "Human". That gets you right through to a human, who will hang up at the first opportunity.

 

Adobe, oh my god you suck! Look at Apple's tech support. Almost no waiting, endless patience and replacement parts when needed.

 

This topic has been closed for replies.
Correct answer Nancy OShea

I have no trouble reaching a human agent with online chat.  I use desktop Firefox or Chrome with latest updates.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
November 30, 2020

I have no trouble reaching a human agent with online chat.  I use desktop Firefox or Chrome with latest updates.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 30, 2020

    GraphicsGeezer, I am sorry you are encountering so many problems establishing a secure chat session. I reviewed the account you used to post to this public discussion forum and the last time I show you contacted us was on November 1st, 2020. If you have tried recently, then please use a different computer, smartphone, or tablet to begin a chat session at https://helpx.adobe.com/contact.html.  I would be showing an interaction, even if you were disconnected, so you are not getting very far before you are blocked in the current web browser.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 29, 2020

      these are user-to-user forums.  did you want to see if we could help?

      G
      GraphicsGeezerAuthor
      Inspiring
      November 29, 2020

      Adobe has almost no customer support, especially on weekends. You have to chat with a support perso, which means going through a robot. To avoid meaningless dialogs with software, just enter the word "human" in the chat dialog.

       

      The robot gets you to a real person right away. But the person can't help, so they reply:  "It sounds like you need hel[ solving a technical issue. Lete e transfer you to a technical support agent who can assistd you."

       

      You will never be transferred to anybody. This has happened to me three times in the past two hours.

       

      Adobe, I've got two words for you and you know what they are. I live for the day when a reasonable alternative becomes available, by a company that respects its customers.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      November 29, 2020

      These is a user-to-user forum. You're not addressing Adobe here.  And it's not clear what problem you're having.

      Please give us more informations about you issue and your environment. With these infos we can try to help.

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      G
      GraphicsGeezerAuthor
      Inspiring
      November 28, 2020

      Adobe seems to know who I am and what programs I'm paying for but it asks for a password during the authentication process and rejects every password I come up with.

       

      Is there a human being at Adobe who can handle this without delay? I've erased my hard drive due to other problems and am attempting to install programs one by one.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      November 28, 2020

      You provide zero computer information, so this is only a guess...

      When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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