Skip to main content
V
vasekf1657140
Participant
September 17, 2015
Answered

how to recover files lost during sync

  • September 17, 2015
  • 1 reply
  • 1782 views

I have run an update of my Adobe CC (InDesign, AI and Photoshop) which also included file sync. However due to some issues I have lost a couple of folders with InDesign, AI and PDF files that were stored on CC. How can I recover them?

This topic has been closed for replies.
Correct answer Ben Mordue

Vasek,

Are you referring to files that were stored in a 'Creative Cloud Files' folder on your PC, and synced to Creative Cloud?

Are all the files missing, or only some of them?

Could you send us your log files so that we can take a further look at this?

Please follow the instructions on this page:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Then email the logs to syncforum-communication@adobe.com

Thank you,

Ben

1 reply

Megha Rawat
Megha Rawat
Participating Frequently
September 17, 2015

Please refer:

Never loose your files again with Adobe Creative Cloud Archive feature

Hope this helps.

Regards

Megha Rawat

V
vasekf1657140Author
Participant
September 17, 2015

Sorry I should've mentioned that I've already looked in the archive and the files were not there! I still worked on them yesterday then did the update + sync and now they're gone.

B
Ben MordueCorrect answer
Participating Frequently
September 21, 2015

Vasek,

Are you referring to files that were stored in a 'Creative Cloud Files' folder on your PC, and synced to Creative Cloud?

Are all the files missing, or only some of them?

Could you send us your log files so that we can take a further look at this?

Please follow the instructions on this page:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Then email the logs to syncforum-communication@adobe.com

Thank you,

Ben

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices