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Paycheck
Participant
Dec 20, 2021 5:24 PM UTC
Question

I AM FED UP WITH CREATIVE CLOUD

Can someone explain to me why every time I open an application from adobe creative cloud I have to wait 5 minutes for a Verifying step?????  There has to be a way around this?

 

Someone please before I stick a screwdriver through that pop up!

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10 replies

David__B
David__B
Legend
Dec 22, 2021 7:43 PM UTC

Hi Paycheck,

 

This sounds like a security feature of the operating system. I've seen this occur on my Mac too. I believe it should only occur once after installing or updating. The behavior is not unique to Adobe and can happen with any software on your computer.

 

Please see this article for reference
https://discussions.apple.com/thread/250764609

 

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    Test Screen Name
    Legend
    Dec 23, 2021 12:39 PM UTC

    Also... if you don't want Creative Cloud app updates you can turn off auto updating. I know that's what I do. The only apps you can't turn off are the Creative Cloud app itself.

     

    I too would like to see a screen shot of this "verifying" message.

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      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      Dec 21, 2021 10:53 PM UTC
      quote

      for a Verifying step

       

      Can you post a screenshot? I'd love to see the exact message on the screen to confirm what it's trying to tell you.

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      EuanWilliamson
      Community Expert
      EuanWilliamsonCommunity Expert
      Community Expert
      Dec 21, 2021 11:20 AM UTC

      Hmm, when you say "verifying" I wonder if you are on an up to date Mac?

       

      There have been a number of Adobe app updates recently and you may have auto update turned on?

       

      If so, the first time you open a newly updated Adobe app, the Mac OS is going to verify it

      as being safe and authentic.

       

      This is an Apple thing and not easily circumvented or indeed you shouldn't 🙂

       

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      Best regards, Euan.
      PaycheckAuthor
      Participant
      Dec 22, 2021 12:28 AM UTC

      This is always the issue, when you get use to something they change it.  I dont personally want all of these upgrades, I pay for photoshop to use for editing my images and making basic displays.  Now it is saying my graphics GL is incompatible, and when you got to the link, for upgrading, it makes you go through a dissertation.  Bogus!  If it aint easy to use and you have to be a graphics engineer to update etc. the software packag is a FAIL!

      As you may be able to tell I am really frustrated with this, I dont need or want a new computer so I canrun some software.  #Venting

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Dec 22, 2021 12:47 AM UTC

      If you don't need Creative Cloud, get Photoshop Elements.


      Photoshop Elements (approx $100, no subscription needed).
      https://www.adobe.com/products/photoshop-elements.html

      That said, you still need a supporting OS.

      https://helpx.adobe.com/photoshop-elements/system-requirements.html

       

       

       

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      Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Dec 20, 2021 11:21 PM UTC

      Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work quite well on the following with latest updates.

      • Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
      • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

      - https://helpx.adobe.com/creative-cloud/system-requirements.html

      Also refer to this help article about repreated requests to log-in.  It's probably related to your anti-virus or firewall settings.  https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

       

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      Nancy O'Shea— Product User & Community Expert
      PaycheckAuthor
      Participant
      Dec 21, 2021 8:41 PM UTC

       

      I have clean my mac installed but there is no blocking or firewall set

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      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      Dec 20, 2021 6:29 PM UTC

      When you ask a question you always need to provide some basic information
      -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
      -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
      -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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