i am so concerned that i was being charged for 3 years without my consent. Now I wanted to cancel and total refund. You can see that i didnt use the function

Hi Playful_Lilyf1d4, I understand this can be frustrating. Unfortunately, we're currently unable to check the account details due to a technical issue.

In the meantime, please sign in to your Adobe account at https://adobe.ly/3TWB4hY to review your subscription status. If you'd like to cancel your subscription, please follow the steps outlined in this help article.

If you run into any issues while following the article, feel free to let us know. We're here to help.

Thanks
^KS