I am try to add a video into my masthead on adobe portfolio and it won't work?

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the video is only 5 second long and in mp4 format. I click to add a video and it says it can take a few minutes as its turning it into a web friendly format. however this freezes the screen and i cant click on anything.

NPTVCorrect answer

Participating Frequently

I had similar concern. Properly formatted background and mastheads videos would not populate my Portfolio template used upon upload. I solved it ... changed my Portfolio Template. Video upload, process works as expected. Change your Portfolio Template. Paul 5-20-25

NPTV

Participating Frequently

Same thing happens here ... for 1-year+ .. no remedy. No help from Adobe support either.

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Nancy OShea

Community Expert

@NPTV,

Please read this discussion from 2022:

https://community.adobe.com/t5/creative-cloud-services-discussions/masthead-video-adobe-portfolio/m-p/13412240#M48199

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Nancy O'Shea— Product User & Community Expert

M

MichałRe

Participant

hey, i am facing the same problem. Have you found any solution?

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kglad

Community Expert

@MichałRe

did you use an animated gif per @Nancy OShea ?

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M

MichałRe

Participant

Nope, my video was 90 seconds long so gif out of it would be too big in a size or otherwise horrible quality. I have found the workaround for it though. My video couldn't get uploaded throuh the Safari but it got uploaded in Google Chrome.

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Nancy OShea

Community Expert

Mastheads support all major image files.

Use an animated GIF instead of video (no more than 50 MB).

https://help.myportfolio.com/hc/articles/360038393233-Adding-a-Masthead

https://help.myportfolio.com/hc/articles/360037908934-Adding-a-Masthead-background

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Nancy O'Shea— Product User & Community Expert

P

prasadamart

Participant

Does this mean that .mp4 is no longer supported? I have successfully uploaded .mp4 as background in the masthead as well as a normal page but I tried yesterday and today and it is no longer being uploaded. Will this be a problem caused by the latest iOS udpate?

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