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StevenWilson
Participant
April 20, 2026
Question

I am trying to see when my subscription ends because I want to cancel my subscription. I cannot see anything about it. When I try to cancel it all I get is a message that I have to pay money to cancel it.

  • April 20, 2026
  • 2 replies
  • 6 views

Cancel
Being Charged To Cancel
When Can I cancel
When does my subscription end
 

    2 replies

    John T Smith
    Community Expert
    Community Expert
    April 20, 2026

    Log in and go here to check your account to determine your status

    https://account.adobe.com

     

    kglad
    Community Expert
    Community Expert
    April 20, 2026

    you have to pay what you owe, then you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    you must cancel your subscription within the refund period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html