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Polina38341815mfwe
Participant
Jun 30, 2024 11:27 AM UTC
Question

I can't change the primary email on Adobe ID for Behance

Hi! I am trying to change my primary email address on Adobe ID for my Behance to one I previously used with a deleted Behance account (I have confirmation that the account was successfully deleted). However, every time I enter the new email, I get a message saying that this email is already in use. I thought it might be because the email I want to switch to is used as a backup email for the account. But I tried removing it from the list of additional email addresses, and the error still appears. I would appreciate any help.

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3 replies

kglad
Community Expert
Community Expert
Jun 30, 2024 1:16 PM UTC
Polina38341815mfwe
Participant
Jul 1, 2024 12:12 AM UTC

Thanks, but I didn't find the answer for my specific situation there 😞 

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kglad
Community Expert
Community Expert
Jul 1, 2024 12:30 AM UTC

then submit a request for help, https://help.behance.net/hc/en-us/requests/new

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