I can't click on anything in creative cloud app

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Hi guys,

I've just upgraded to an M1 macbook pro and when I launch the creative cloud app I can't click on anything. It won't let me update apps, install apps etc.

Any ideas?

Cheers

Paul

Cloud storage web assets

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Terence5C7FCorrect answer

Participant

Thank you for this!! Thanks to you, I reached out and support was able to help as well, and I'm back and running on my new computer now! So appreciate your post!

I just struggled with this as well, and thanks to these messages, I found this page talking about the Cleaner! Go there and follow instructions...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

hj_klein

Participant

Hi, same with me on a Mac mini M1. App freezes, force quit required. Reinstall didn't change anything. I've read in another post, that it started with BigSur 11.2.2.

Kind regards

Hans-Juergen

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PaulBlayAuthor

Participant

Yeah I also tried uninstalling and a full reinstall but it didn't help!

Hopefully someone knows the answer

Thanks

Paul

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Jeffrey_A_Wright

Legend

Hans and Paul, sorry you both are encountering a non-responsive Creative Cloud desktop app on the M1 Mac running macOS 11.2.2.

For your next steps, I would recommend following the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to remove and reinstall the Creative Cloud desktop app. Please be aware, though, that the link to download and install the Creative Cloud desktop app in the help document will not work for a Mac computer running an M1 processor.

When asked to reinstall the Creative Cloud desktop app, please begin the process directly https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html as discussed in https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html. This will download and install the M1 version of the Creative Cloud desktop app. If you attempt to install a non-ARM-based version, from https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#download-links then you will encounter additional errors.

Please update this public discussion if you have any additional questions about the process and the results of reinstalling the Creative Cloud desktop app.

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