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PaulBlay
Participant
March 16, 2021
Answered

I can't click on anything in creative cloud app

  • March 16, 2021
  • 1 reply
  • 8003 views

Hi guys,

 

I've just upgraded to an M1 macbook pro and when I launch the creative cloud app I can't click on anything. It won't let me update apps, install apps etc.

Any ideas?

Cheers

Paul

    This topic has been closed for replies.
    Correct answer Terence5C7F

    Thank you for this!! Thanks to you, I reached out and support was able to help as well, and I'm back and running on my new computer now! So appreciate your post!


    I just struggled with this as well, and thanks to these messages, I found this page talking about the Cleaner! Go there and follow instructions...

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    1 reply

    hj_klein
    hj_klein
    Participant
    March 16, 2021

    Hi, same with me on a Mac mini M1. App freezes, force quit required. Reinstall didn't change anything. I've read in another post, that it started with BigSur 11.2.2. 

    Kind regards

     

    Hans-Juergen

      P
      PaulBlayAuthor
      Participant
      March 16, 2021

      Yeah I also tried uninstalling and a full reinstall but it didn't help!

       

      Hopefully someone knows the answer

       

      Thanks

       

      Paul

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        March 16, 2021

        Hans and Paul, sorry you both are encountering a non-responsive Creative Cloud desktop app on the M1 Mac running macOS 11.2.2.

         

        For your next steps, I would recommend following the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to remove and reinstall the Creative Cloud desktop app.  Please be aware, though, that the link to download and install the Creative Cloud desktop app in the help document will not work for a Mac computer running an M1 processor.  

         

        When asked to reinstall the Creative Cloud desktop app, please begin the process directly https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html as discussed in https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html.  This will download and install the M1 version of the Creative Cloud desktop app.  If you attempt to install a non-ARM-based version, from https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#download-links then you will encounter additional errors.

         

        Please update this public discussion if you have any additional questions about the process and the results of reinstalling the Creative Cloud desktop app.

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