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Participant
June 4, 2022
Question

I can't sign in [Branched from old topic]

  • June 4, 2022
  • 1 reply
  • 153 views

Me too I can't sign in needed a new password

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Community Expert
June 4, 2022

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

To change your password, log-in to your online account below.

https://account.adobe.com/security

 

If you still need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert