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Participant
June 18, 2023
Question

I can't uninstall creative cloud because my account no longer exists

  • June 18, 2023
  • 2 replies
  • 1279 views

If any one can help, it would be great! My computer literally isn't letting me uninstal creative cloud because illustrator and photoshop are linked to it. Whenever I try to uninstal either one so I can delete the app as a whole, it leads me to the login/sign up screen. My account was a school account which has now been terminated. Its literally stuck on my laptop and I have no way of getting it off. How do I fix this?

2 replies

kglad
Community Expert
Community Expert
June 18, 2023

follow each step that you can:


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

John T Smith
Community Expert
Community Expert
June 18, 2023