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Participant
Jun 18, 2023 1:24 AM UTC
Question

I can't uninstall creative cloud because my account no longer exists

If any one can help, it would be great! My computer literally isn't letting me uninstal creative cloud because illustrator and photoshop are linked to it. Whenever I try to uninstal either one so I can delete the app as a whole, it leads me to the login/sign up screen. My account was a school account which has now been terminated. Its literally stuck on my laptop and I have no way of getting it off. How do I fix this?

2 replies

kglad
Community Expert
Community Expert
Jun 18, 2023 1:36 AM UTC

follow each step that you can:


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

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John T Smith
Community Expert
Community Expert
Jun 18, 2023 1:28 AM UTC