Participant

Question

I cannot access file storage.

Forum|Forum|11 years ago
August 7, 2014
3 replies
494 views

I cannot access file storage. It just keeps the waiting screen both on app and online (https://creative.adobe.com/files). I have pays for it, why cannot I use it?

MAC, OS X 10.9, latest updates.

The CC app even does not show the Home screen, just rolling the login bubbles. The same for sync assets.

Photoshop offers updates every day, the same updates.

Sometimes it offers me to "Install" Lightroom, Lightroom is the base app I use for my work. Really Adobe, I pay for the service to do my job, please fix it.

File sync

This topic has been closed for replies.

Adobe Employee

Hi Martins,

Another suggestion, this support document might help: App doesn’t open; progress wheel spins continually

- Dave

Participant

I've been having the same issue and this fixed my issues right away (for Mac)

Re: Sync folder can't be activated

Community Expert

Community Expert

Repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html

next link says After Effects, but check YOUR permissions !!!

-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.html

File Sync Links that may help

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Adobe Employee

You could also try the workaround in this thread to solve the file sync issues: File Sync Workaround