I cannot find a way to contact you pertaining to the fee I paid for early termination.

Subject: Requesting Paid Cancellation Receipt / FTC Settlement Credits

"Hello, I am reaching out regarding a subscription I cancelled in Jan 2024.  I paid an early termination fee (ETF) during that month, which I can see documented directly on my bank statement. However, I am unable to locate the specific line item or receipt for this fee within my account's online billing history.

Could you please pull up my archived account records and provide me with a downloadable copy of the 'Paid Cancellation Receipt' for my records?

Additionally, under the terms of the March 2026 DOJ/FTC settlement regarding Adobe's early termination fees, I meet the eligibility criteria for the automatic service credits. I would like to verify if my account has already been flagged by your system to receive the link for the two free months of service."

Debit

order numberOrder number: AB03283706931CUS

plansAdobe Acrobat Pro

amount

US$96.48

please reply

sherry shapiro