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Participant
January 19, 2023
Answered

I cannot open or log into Creative Cloud because it won't move past 'sign in' command

  • January 19, 2023
  • 2 replies
  • 851 views

This is what I see every time, and when I click 'sign in' it just disappears and comes back. I can't even put in my details to TRY to sign in!

 

I've tried restarting the computer, etc. but I can't even uninstall and reinstall because to be able to uninstall the app I need to be logged into the app, which I can't do.

 

It's driving me insane and also means I can't download any more of the creative cloud apps because I need to be signed in, which I'm not. I am able to access my already-downloaded apps just fine and am logged in to them. My credentials aren't the problem. I don't know how to fix this and can't find an answer anywhere. Help!

 

This topic has been closed for replies.
Correct answer kglad

if @John T Smith 's links fail to help:

 

 

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 19, 2023

if @John T Smith 's links fail to help:

 

 

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Participant
January 20, 2023

You're a hero! This worked!

kglad
Community Expert
Community Expert
January 20, 2023

good to hear!  (and thank's for the follow-up.)