Skip to main content
F
Frogman38
Inspiring
July 30, 2018
Answered

I cannot recover space in Creative Cloud

  • July 30, 2018
  • 2 replies
  • 882 views

Hi,

I today deleted a few files from CC and removed a load of images from Sync'd collections in Lightroom CC.

I have a CC Photography account 20Gbyte. After the tidy up Lightroom CC and Lightroom Classic CC report I am using 34Mbytes of 20GBytes. However the CC app and website report I am using 5.2GByte of 20GByte. Via the website I have checked 'deleted folders' in CC and other Adobe apps. that share the space. I have deleted all projects in mobile apps. But all CC access say I am still using 5.2 GBytes. Where else can I look, I can't even recall uploading that amount of data.

Something is wrong with the CC file storage. Please help.

Many others have been reporting the same issues for years. What is going on. I have tried all ideas posted in other threads that I have found to no avail.

Thanks

This topic has been closed for replies.
Correct answer Frogman38

I don't know if anybody done anything, but it has now finally sorted itself out. All apps & web show something like the right numbers now.

Looks like we have to wait for some internal system refresh.

2 replies

F
Frogman38AuthorCorrect answer
Inspiring
July 31, 2018

I don't know if anybody done anything, but it has now finally sorted itself out. All apps & web show something like the right numbers now.

Looks like we have to wait for some internal system refresh.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 30, 2018

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices