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Yousef12345
Participant
June 2, 2021
Question

I cant see my work ( creative cloud synced documents ) on my desktop app but can do so on browser

  • June 2, 2021
  • 1 reply
  • 329 views

Hi There,

 

I cant see my synced documents or files on my desktop creative cloud app but I can see them on the identical web browser app. I have tried re installing and signing in and out. Please help thanks

Y

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 2, 2021

Y, do you receive any specific errors when trying to sync files via the Creative Cloud desktop app?  Have you verified that the installed software firewall is not blocking access?  Information on several common sync errors can be found at https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html.

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