I have a 53MB mp4 file that just will not complete the upload to cloud storage, tried from the desktop file sync app and from the uploader on the web interface. get 3/4 of the way then nothing. Any ideas ? Is it true that I can't share my GoPro movie

Hi Monika,

Does it happen with all mp4 files?

Could you collect and upload your sync log files for review? They are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Would you be able to zip the log files into a single file, upload them to Creative Cloud, make it accessible for download, and post the download link here?

- Dave

File Sync Links

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html