I have nothing saved on adobe cloud but it is still showing storage full.

Question

i am not able to figure out that i have nothing saved on adobe cloud but it is still showing 4.9/5 storage full. Even i had checked the delete folder and it is empty then where is this 4.9gb file located.

Tarun Saini · Accepted Answer

Hi @thripalstar,Welcome to the community! We're sorry to hear about this. Please check the article below and delete the files if there is any in the locations given in the article- https://adobe.ly/4jh8rTl Regards,Tarun

kglad · Answer

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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