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robertc66555476
Inspiring
June 12, 2015
Answered

I installed a creative cloud update and now MS Security Essentials is flagging Adobe CoreSync.exe on every bootup

  • June 12, 2015
  • 2 replies
  • 1685 views

As the title states, I received a notification of update to adobe cloud which I performed. Now MS Security Essentials opens a box on every bootup flagging Adobe CoreSync.exe and wanting the file sent to Microsoft for examination. What's going on?

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Correct answer robertc66555476

Thank you Brucgovn for all your help. Issue has been resolved with customer support. We renames the CoreSync folder to CoreSync-old and then accessed the Creative Ccloud program via the ACC folder, Creative Cloud.exe

I don't know what the next update will bring, but for now I have a workaround and it works as it should without crashing.

2 replies

R
robertc66555476AuthorCorrect answer
Inspiring
June 12, 2015

Thank you Brucgovn for all your help. Issue has been resolved with customer support. We renames the CoreSync folder to CoreSync-old and then accessed the Creative Ccloud program via the ACC folder, Creative Cloud.exe

I don't know what the next update will bring, but for now I have a workaround and it works as it should without crashing.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 12, 2015

    Glad to hear that  the issue has been resolved .

    Have a fantastic day .

    All the best

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 12, 2015

    Yes , Adobe had released latest update version 2.1.0.108.

    https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

    Is the Adobe Creative Cloud application working properly or it is crashing ? ir simply the security scan simply flagging Adobe CoreSync.exe?

    Also mention the operating system's version.

    R
    robertc66555476Author
    Inspiring
    June 12, 2015

    Yes, the Adobe Cloud application appears to be working correctly. I told Security Essentials to ignore the file. There must be something though that caused the AV program to flag it as a potential threat. Just wondered if anyone else had this happen after the update.

    I'm running Windows 7 Professional (64 bit) on a desktop Windows PC,

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 12, 2015

    Did you tried adding Adobe CoreSync.exe to Exclude list??

    Click on Browser button , manually locate Adobe CoreSync.exe and add to " Excluded files and locations"  list and check.

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