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Kristi Hex
Known Participant
June 9, 2023
Question

I just typed several pages of text into portfolio, selected "Update Live Site" and now it's gone.

  • June 9, 2023
  • 1 reply
  • 134 views

I just typed several pages of text into a portfolio page, selected "Update Live Site" and now it's gone. 
I tried clicking back, hitting CTRL Z, refreshing the page, reopening the page and enabling/disabling the page but no luck.  It sure was a lot of work to lose. 
If anyone has a solution, I'd really appreciate it.  For now, lesson learned and I'll never type anything directly into a portfolio page again.

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1 reply

Nancy OShea
Community Expert
Community Expert
June 9, 2023

[Moved from Using the Community forums to Creative Cloud Services.]

 

If site pages were saved to the server at any point, they might be recoverable. 

Submit a ticket to  Adobe Portfolio support explaining what happened and when.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Note: Portfolio support may not respond on weekends.  But they usually reply within 24-48 hours.  Check your email spam folder.

 

 

Nancy O'Shea— Product User & Community Expert