I keep getting charged for the services I cancelled

Question

I have got the information that my creative cloud fee will raise to 60 euro per month, now since I wasn't really using it anyway I decided to cancel it immediately - I haven't received any further communication from Adobe so I assumed that the cancellation was successful. Now to my surprise when I logged to my bank account today I saw that I was charged for the four following months for the service I wasn't using and that I cancelled. I have tried contacting the help center via phone but the consultants kept disconnecting after couple of minutes so I wasn't able to solve the issue there.

I need help in resolving that,

Kind regards,

Natalia

LinSims · Answer

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Typing "Billing" into the chat window should connect you directly to customer service in Billing.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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