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S
SPiNY
Participant
July 1, 2014
Question

I keep on removing a folder from creative cloud only for it to return.

  • July 1, 2014
  • 1 reply
  • 465 views

How do I delete this folder. I have archived it and then deleted it direct from the web. But it still returns.

I have tried deleting from local machine, both mac and PC and still it returns like magic.

Please help. I need it deleted.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 7, 2014

SPiNY what folder are you referring too exactly?  Did you delete the file and empty the trash at https://creative.adobe.com/files?

S
SPiNYAuthor
Participant
July 8, 2014

Hello Jeff,

The folder name is "Prom" and as far as I can find out there is no delete command in the https://creative.adobe.com/files

The five options from the pull down menu are.

Collaborate

Send

Move

Rename

Archive

I moved it to Archive and then deleted it from there but it still returns.

Thanks

Ian

B
Community Manager
Ben MordueCommunity Manager
Community Manager
July 8, 2014

Hi Ian,

It would be really useful for us to see your log files. Could you zip up the entire 'CoreSync' folder at the location below and send to me at bmordue@adobe.com?

Mac:

/Users/<username>/Library/Application Support/Adobe/CloudSync

Windows:

C:\Users\<username>\AppData\Roaming\CloudSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:

Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7

Thanks,

Ben

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