I purchased Creative Cloud all apps but only gives me trial versions.

Ok, so I purchased the Creative Cloud all apps one-year subscription for students on my computer. I have already been charged for this month and was able to use illustrator for about a week. Now I go into illustrator and I've been having login issues for the past few days. When I see the message telling me to check my email for a confirmation number code to be able to log in, I see the email it shows is missing a letter so this may be where my issue begins. The next day, I mess around with my account in creative cloud and it shows that I have trial versions of adobe illustrator and photoshop which I have already downloaded and had previously shown purchased. Now I cant call anyone for help because I have to be a paying customer even though I already am. Perhaps I mistyped my email the first time but I'm unsure how to fix it now since I am currently being charged monthly for apps I can't access.