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Participant
Mar 19, 2024 10:52 AM UTC
Question

I removed and returned folders to the cloud and the material disappeared, how can they be restored

after running out of memory in the cloud, I deleted some of the files that were there and showed that there was no space, I removed the folders to the desktop and returned to the cloud and everything was deleted Even after I increased the memory they were not restored to me

And it shows that the folder is used for me 102 GB but it is almost empty I want to restore everything that was there 

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1 reply

kglad
Community Expert
Community Expert
Mar 19, 2024 2:14 PM UTC

what part of adobe's cloud are you dealing with?

 

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

 

 

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