I upgraded my plan and suddenly no files on the cloud

Forum|Forum|3 years ago
February 16, 2022
1 reply
240 views

Hey there, I hope someone had my issue and got it solved. I upgraded my plan now and suddenly there's no files on the cloud anywhere.

Is it something that is mentioned somewhere? I haven't found any alert or disclaimer about this and now I've lost all my files... I'll appriciate any help whatsoever.

This topic has been closed for replies.

kglad

Community Expert

did you use the same adobe id to upgrade that you used when previously when adding files to cc?

M

mopvl8Author

Participant

Yes

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded