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glory0D4C
Participant
January 4, 2021
Answered

I WANT SUPPORT NOW!

  • January 4, 2021
  • 3 replies
  • 294 views

CUSTOMER SERVICE IS A JOKE! I HAVE BEEN TRYING TO UPDATE MY INFORMATION AND MOVE COUNTRIES AND IT IS IMPOSSIBLE TO FIND WHERE TO DO IT!!!!!!!!!!! I WANT AN ANSWER NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And live CHAT? REALLY?! WHERE?!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Glory, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your refund request in case ADB-17240653-K1Y8.

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    January 4, 2021

    Glory, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your refund request in case ADB-17240653-K1Y8.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      January 4, 2021

      Hello @glory0D4C,

      See screenshot below.

       

      1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans
      2. Scroll down to Contact Adobe on the same page.
      3. Online chat is available in English 24/7.
      4. In the chat box, type AGENT followed by enter key and wait for a human.
      5. Alternately, phone customer service M-F during normal business hours.
      https://helpx.adobe.com/contact/phone.html

      Have a nice day! 🙂

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 4, 2021

      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      .
      Also: beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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