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JesusAyala12
Participant
June 6, 2026
Question

I would like a refund for NEVER being able to use my “premium” services.

  • June 6, 2026
  • 3 replies
  • 16 views

I paid. I have never been able to use the premium services. I want my money back!

    3 replies

    ShivangiGupta
    Community Manager
    Community Manager
    June 8, 2026

    Hi ​@JesusAyala12,

    We appreciate you reaching out. I looked into your account details however, I could not find any active subscriptions associated with this email. Please make sure you are posting on the community using the correct email address.

    We are here to help.

     

    ^Shivangi

    ^Shivangi
    Peru Bob
    Community Expert
    Community Expert
    June 6, 2026

    For subscriptions purchased through third-party providers such as AppleGoogle, or Microsoft, follow their specific cancellation process.

    from here:

    https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    kglad
    Community Expert
    Community Expert
    June 6, 2026

    did you subscribe via adobe.com or an app store?

    JesusAyala12
    Participant
    June 6, 2026

    I subscribed through the app on my iPhone. 

    kglad
    Community Expert
    Community Expert
    June 7, 2026

    then contact the app store.