Illustrator - Can't open cloud documents

Forum|Forum|3 years ago
June 13, 2022
1 reply
738 views

Hi there,

I'm using Illustrator CC on my school's network which does not use Adobe CC.
Even though I have been able to install the CC Desktop app and Illustrator, when attempting to open my cloud documents it says...

"Can\t open file. The account you signed in with doesn\t have access to this file. Contact the owner for more info"

- I am the owner of the document.
- Cloud Sync is working correctly (I can navigate and see my files).
- Illustrator is correctly displaying my account as logged in.
- I have tried signing out of all login instances and back in with no effect.

Any advice would be gratefully received. If you need any further information, please let me know.

This topic has been closed for replies.

marliton

Community Expert

Hi. Have you tried downloading the document and then, opening it?

Marlon Ceballos

L

LysidiumAuthor

Participant

Yeah, I can pull it down by logging into CC's web interface and pulling it down that way.
Which is fine, except that I can't then re-upload the edited file, overwriting the original to work on it back at home.

Ko.Maruyama

Community Expert

The issue is that you'll need to be logged into Illustrator as your personal account in order to make sure that they're sync'ing to the same account.

I'm a fan of having multiple versions of newer work.

It's one extra click, but when you're done saving the file locally at school, just send it to yourself (or your CC account through a browser window) - - this is probably wiser than using your personal account on a school/public computer, then forgetting to log out once class is over.

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