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Participant
December 2, 2021
Answered

Images change when zooming in on mobile.

  • December 2, 2021
  • 8 replies
  • 730 views

On my portfolio (website) my images are fine on the computer but when they are viewed from a phone and you try to zoom in on an image in the gallery page, the image changes to the next one.  You can zoom but it also changes to the next image.  Any help on what would stop that?  

 

Thanks!!!

Chris 

Correct answer Nancy OShea

On which devices are you seeing this occur?

Do you have a Lightbox Viewer enabled in your site settings?  If yes, try disabling it.


See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

EDIT:  Portfolio discontinued their User Voice account. Use the Contact form to leave feedback.

 

8 replies

Titus5EA5
Participant
August 22, 2026

Wow this is incredibly upsetting. How can a portfolio site not get this simple feature correct? It’s so blatantly obvious when anyone uses the site on mobile just once that the only possible way it was missed if they never test their app at all. This makes viewing portfolios utterly useless on mobile and detrimental to any networking opportunity in sharing ones work in person. Awful.

kglad
Community Expert
Community Expert
August 23, 2026

it’s not so simple to encode for both mobles and other devices..  the easiest way to accomodate mobile screens is to check on your landing page and make two different websites, one for mobiles and one for everythhing else.

Titus5EA5
Participant
August 22, 2026

Still a problem in 2026...

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 3, 2021

On which devices are you seeing this occur?

Do you have a Lightbox Viewer enabled in your site settings?  If yes, try disabling it.


See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

EDIT:  Portfolio discontinued their User Voice account. Use the Contact form to leave feedback.

 

Nancy O'Shea— Product User & Community Expert
Participant
December 3, 2021

Disabling lightbox did the trick.  I'm unable to zoom the images but it took care of the phone viewing problem. Thanks Nancy.