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Participant
December 2, 2021
Answered

Images change when zooming in on mobile.

  • December 2, 2021
  • 1 reply
  • 675 views

On my portfolio (website) my images are fine on the computer but when they are viewed from a phone and you try to zoom in on an image in the gallery page, the image changes to the next one.  You can zoom but it also changes to the next image.  Any help on what would stop that?  

 

Thanks!!!

Chris 

Correct answer Nancy OShea

On which devices are you seeing this occur?

Do you have a Lightbox Viewer enabled in your site settings?  If yes, try disabling it.


See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

EDIT:  Portfolio discontinued their User Voice account. Use the Contact form to leave feedback.

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 3, 2021

On which devices are you seeing this occur?

Do you have a Lightbox Viewer enabled in your site settings?  If yes, try disabling it.


See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

EDIT:  Portfolio discontinued their User Voice account. Use the Contact form to leave feedback.

 

Nancy O'Shea— Product User & Community Expert
Participant
December 3, 2021

Disabling lightbox did the trick.  I'm unable to zoom the images but it took care of the phone viewing problem. Thanks Nancy.