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Participant
January 9, 2023
Question

Importing cclibc files returns error: "Corrupt file"

  • January 9, 2023
  • 1 reply
  • 554 views

An employee is left the company and I made an other employee owner of the cclibc files. Download link retrieved and files downloaded. But from the 4 files, 2 works, but the other 2 fails the upload givine an error message the file is corrupt. The file is 6kb large, but should be 600Mb. 

 

Can someone helkp me solving this issue?

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1 reply

kglad
Community Expert
Community Expert
January 9, 2023

i doubt that can be resolved if you're already tried using the cc web files and different browsers.

Participant
January 11, 2023

via de Website I cannot upload cclibc files. Diffrent browser didn't solve the problem. Strange thing is that 2 out of 4 works according the manual of Adobe. But the large files seems to be some JSON code with locations to the files instead of the actual files 

kglad
Community Expert
Community Expert
January 11, 2023

if you haven't retried in the past 5 hours or so (it's 4am 1/11/2023 pst), try again.  there's been a 1-3 day problem on the adobe cc servers that's supposed to have been recently resolved.